Frequently Asked Questions #
Support and Aftercare FAQs #
What support do you provide after installation?
We provide ongoing support via phone and email for:
• Equipment operation
• Water chemistry and balancing
• Seasonal adjustments
• Troubleshooting
• Warranty questions
We also encourage all customers to build a relationship with their local pool shop. They offer free water testing, product advice, and hands-on guidance that complements our technical support and helps keep your pool in perfect condition year-round.
Do you provide instructions for operating the equipment?
Yes. We supply all manufacturer instruction manuals and also provide digital copies on our website for easy download whenever you need them. And if you ever forget how something works, we’re only a phone call or email away.
Do you offer water testing or maintenance services?
No, we don’t operate as a pool shop. Your local pool store is the best place for water testing, chemical advice and ongoing maintenance support. They have the equipment, products and expertise to help keep your pool perfectly balanced year-round.
What should I do if my equipment stops working properly?
Contact us first. Most issues are simple and can often be fixed quickly, such as:
• Low chlorinator output
• Incorrect pump settings
• Dirty or clogged filters
If it looks like a warranty issue, we’ll help organise a technician or replacement and guide you through the next steps.
Are replacement parts easy to obtain?
Yes. We only supply trusted Australian brands with strong parts availability, excellent warranty support and consistent long-term reliability.
Can you help me adjust equipment settings through the seasons?
Absolutely. We regularly assist customers with:
• Fine-tuning pump run times
• Adjusting sanitiser output
• Optimising heater settings
• Updating robotic cleaner schedules
Seasonal adjustments keep water quality high and running costs low.
We also recommend building a relationship with your local pool shop — they’re a fantastic resource for region-specific advice and can help you fine-tune your equipment based on local climate and usage patterns.
Will I receive instructions on maintaining proper water chemistry?
A: Yes. We provide a simple water-chemistry guide along with practical tips for keeping your pool balanced during storms, parties, hot weather and periods of heavy use. We also recommend getting to know your local pool shop— they’re a fantastic resource for free water testing, product advice and ongoing support to help keep your pool in perfect condition.
What should I do if the pool water becomes cloudy or green?
Grab a water sample and pop into your local pool shop. Most issues are resolved with simple adjustments such as:
• Correcting pH or alkalinity
• Increasing chlorinator output temporarily
• Shocking the pool
• Running the pump for a longer period
• Cleaning or backwashing the filter
Can I add upgrades later?
Yes. There are a lot of upgrades that can be added after installation, including:
• Heating
• Automation systems
• Improved sanitisation systems
• Robotic cleaners
• Chemical dosing
We can recommend compatible options for your specific pool and equipment setup.
What long-term maintenance should I expect?
Fibreglass pools require very little long-term work. Your main tasks include:
• Regular water testing
• Cleaning or backwashing filters
• Using your robotic cleaner
• Maintaining correct water levels
• Annual equipment check-ups
Fibreglass pools do not require resurfacing or major internal repairs like concrete pools.
